Refund policy
Return & Refund Policy
At KnotsbyDenys, each headband is thoughtfully handcrafted with attention to detail and quality. We hope you love your purchase as much as we enjoyed making it.
Returns & Exchanges
Due to the handmade and personal nature of our products, we do not accept returns or exchanges for change of mind, incorrect color selection, or sizing preferences.
Please review all product descriptions and photos carefully before placing your order. If you have any questions before purchasing, we're happy to help.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
Once reviewed, we will gladly provide a replacement or issue a refund when appropriate.
Order Cancellations
Orders may be canceled within 2 hours of purchase. After that time, production may have already begun, and we may be unable to cancel your order.
Shipping Issues
KnotsbyDenys is not responsible for delays caused by shipping carriers, weather, or other circumstances beyond our control.
If your package is marked as delivered but cannot be located, please:
- Check around your delivery location and with household members or neighbors.
- Contact the shipping carrier to open a missing package claim.
- If applicable, file a claim through the shipping carrier or shipping protection program.
We're happy to assist you throughout this process whenever possible.
Contact Us
If you have any questions about your order, please contact us through our Contact page or by email. We are committed to providing excellent customer service and will do our best to resolve any concerns.